Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
All content for Auto Collabs is the property of More Than Cars Media Network and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
The Data That Stops Wasted Follow-Ups (and Saves Your BDC) with Kristine Lentz
Auto Collabs
27 minutes
2 weeks ago
The Data That Stops Wasted Follow-Ups (and Saves Your BDC) with Kristine Lentz
Send us a text What if one number could cut burnout, fix your follow-up, and turn “lost” leads into lifetime service customers? Kristine Lentz from Urban Science joins Auto Collabs for her first-ever podcast—and promptly makes everyone smile while talking about the least smiley topic in retail: customer defection. From starting in support to leading a team, Kristine lays out how dealers can spot where customers slip away, why our instincts often lie, and how to turn cold data into warm conv...
Auto Collabs
Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
