In this episode, we explore the intersection of technology and government processes with Kirk Shultz, Atlassian Consultant at Isos Technology. Join us as we delve into modernizing government processes using Jira Service Management (JSM). We'll uncover its practical applications and tangible benefits within the federal landscape, including how to streamline workflows and enhance the efficiency of your government operations. 

Main Topics

• 0:00 Introduction

• 1:13 Understanding Jira Service Management (JSM)

• 2:00 Application of JSM in Government Agencies

• 2:38 Case Study Example

• 4:54 JSM’s Role in Digital Transformation

• 5:48 Transparency, Asset Management, and Data Control with JSM

• 9:52 The Benefits of Using Atlassian Assets

• 12:20 Challenges and Solutions in Adopting JSM

• 13:02 Expertise and Experience in Federal Sector Implementations

• 15:12 Future Developments in JSM

• 18:39 Advice for Change Management in Government Organizations 

Episode Resources

• https://blog.isostech.com/atlassian-jira-service-management-a-fast-efficient-itsm-solution-for-federal-agencies-that-creates-transparency-only-where-its-needed 

• https://blog.isostech.com/atlassian-jira-service-management-powerful-asset-management-for-federal-agencies-that-provides-real-time-situational-awareness

• https://blog.isostech.com/jsm-streamlined-automated-change-management-for-federal-agencies-to-augment-the-devsecops-pipeline 

• https://events.atlassian.com/