In the latest episode of Atlassian Impact, we dive headfirst into the ultimate ITSM Platform Smackdown: Jira Service Management vs. the Rest! 🥊💻

Hosted by Erin Philips, this episode brings Nick Sommerfeld, Strategic Account Manager at Isōs Technology, ringside to dissect and compare the hottest players in the IT Service Management (ITSM) arena.

Main Topics

● 01:54 Evolution of ITSM to ESM and Tool Integration

● 04:10 The Elephant in the Room: Comparing JSM with Competitors like ServiceNow

● 07:21 Why We’re Rooting for Jira Service Management

● 11:06 Ease of Integration in JSM

● 12:31 Automation to Work Smarter and Faster

● 16:59 Switching from ServiceNow to Jira Service Management

● 27:40 Give JSM a Try

Episode Resources

● Check out our resource “The Case for Jira Service Management: Its Functional and

Economic Benefits and How it Stacks Up Against ServiceNow®”

https://go.isostech.com/the-case-for-jira-service-management

● Connect with Nick Sommerfeld on LinkedIn:

https://www.linkedin.com/in/nick-sommerfeld/

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