ITSM teams, it’s time to breathe a sigh of relief. Atlassian’s introduction of new automation and AI features is making it possible to work smarter, faster, and in mind-boggling ways. Andrew Baumann, Isos Technology’s resident JSM expert, joins us to discuss why we’re excited about AI, Atlassian success stories, and how you can take automation to the next level.
Main Topics
06:21 What You Came Here For: Let’s Talk AI
09:25 Atlassian Automation: What’s New, Cool, and Exciting
17:36 An Atlassian Integration Success Story
22:38 How to Start Taking Advantage of Automation
25:08 Andrew’s Top Two Automation Tips
27:58 A Moment of Love for ITIL
Episode Resources
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