Stuck with Atlassian? Let’s fix it 🛠️ In this conversation, Josh Golosinskiy interviews Fede Baronti, who shares his journey in the Atlassian ecosystem, discussing his experiences with Jira, the platform's evolution, and the dual role of Deezer in consulting and app development. Fede emphasizes the importance of understanding customer needs, the significance of training in using Atlassian tools, and the challenges faced in app development. The discussion also touches on the future direction of Atlassian and the impact of recent changes in app installation processes. 🔑 Key takeaways 👉Jira Service Management has proven to be a valuable tool for support. 👉 Deezer creates custom apps to fill gaps in Jira's functionality. 👉 Training is crucial for companies new to the Atlassian ecosystem. 👉 Live training sessions allow for immediate question resolution. 👉 Understanding customer needs is a significant challenge in app development. 👉 Automation features in Jira are highly valued by users. 👉 Atlassian is focusing more on customer-first solutions. 👉 The recent changes in app installation processes may affect user behavior.