How Rutter’s provides outstanding customer service

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/07/21/6d/07216dc1-707c-c52e-9097-80a46469903f/mza_1798777307944089068.jpg/600x600bb.jpg

At Your Convenience

202 episodes

5 days ago

“At Your Convenience” is the official podcast of CSP Daily News and CSP magazine. It explores the hottest trends and news in convenience retailing. Once a week, listeners will hear CSP’s editors discuss topics ranging from mergers and acquisitions and foodservice trends to store design and tobacco regulations with convenience-store retailers and other experts from around the industry. “At Your Convenience” also releases special issues, like content from our C-Store Women’s event and Convenience Retailing University conference.

Business

RSS

All content for At Your Convenience is the property of At Your Convenience and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/10597754/10597754-1743008238225-975c418cb7f66.jpg

How Rutter’s provides outstanding customer service

At Your Convenience

10 minutes 34 seconds

2 months ago

How Rutter’s provides outstanding customer service

In this episode of “At Your Convenience,” CSP Editor Chuck Ulie (right) talks with Jere Matthews (left), vice president of operations at Rutter’s, York, Pennsylvania, at the Outlook Leadership conference in Rancho Palos Verdes, California.

On this podcast, Matthews talks about some of Rutter’s scores in CSP’s and Intouch Insight's Mystery Shop audit. Nouria was the 2025 winner, but Rutter's took first place in 2017, 2018, 2022 and 2023.

Matthews discusses striving to provide world-class customer service, the importance of giving customers a pleasant parting remark, having well-stocked stores, why Rutter’s competes in Mystery Shop and more.