ExtraMile's store refresh drives higher Mystery Shop scores

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At Your Convenience

202 episodes

5 days ago

“At Your Convenience” is the official podcast of CSP Daily News and CSP magazine. It explores the hottest trends and news in convenience retailing. Once a week, listeners will hear CSP’s editors discuss topics ranging from mergers and acquisitions and foodservice trends to store design and tobacco regulations with convenience-store retailers and other experts from around the industry. “At Your Convenience” also releases special issues, like content from our C-Store Women’s event and Convenience Retailing University conference.

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ExtraMile's store refresh drives higher Mystery Shop scores

At Your Convenience

12 minutes 58 seconds

1 month ago

ExtraMile's store refresh drives higher Mystery Shop scores

In this episode of CSP's "At Your Convenience" podcast, CSP Editor Rachel Gignac talks to ExtraMile's director of operations, Dennis Francis, about the chain's Mystery Shop scores.

Recorded live at CSP's Outlook Leadership conference in August, they touch on the categories ExtraMile performed well in, including interior, coffee and employees.

While Worcester, Massachusetts-based Nouria, which also won in 2024, received the first-place score in the Mystery Shop audit, Pleasanton, California-based ExtraMile came in second, with a score of 96.84%, and York, Pennsylvania-based Rutter’s received the third-place score of 96.53%. This podcast was recorded before the winner was announced.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.