“Life Is Easy — Even When It’s Not.” – Resilience, Vulnerability & Leadership Beyond Titles | Zertashia Awan | Director of Worldwide Customer Experience, Amazon

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At Work With...

Ana Merchant

13 episodes

4 days ago

Step into 'At Work With...', where we uncover the real, unfiltered stories behind successful careers. Join us as industry leaders share their breakthrough moments, spectacular failures, and unconventional paths to the top. No corporate jargon or polished PR answers – just honest conversations about what it really takes to build a remarkable career. Whether you're climbing the corporate ladder, considering a career pivot, or building your own empire, join us as we decode success, one conversation at a time. < New episodes drop every other Monday. Hosted by Ana Merchant >

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All content for At Work With... is the property of Ana Merchant and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Careers

Business

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“Life Is Easy — Even When It’s Not.” – Resilience, Vulnerability & Leadership Beyond Titles | Zertashia Awan | Director of Worldwide Customer Experience, Amazon

At Work With...

1 hour 30 seconds

2 months ago

“Life Is Easy — Even When It’s Not.” – Resilience, Vulnerability & Leadership Beyond Titles | Zertashia Awan | Director of Worldwide Customer Experience, Amazon

In this episode, Zertashia Awan, Amazon’s Director of Worldwide Customer Experience, shares how resilience and sensitivity have shaped her leadership journey. From childhood lessons and family stories of grit to navigating career highs, lows, and burnout, Zertashia reflects on why vulnerability and authenticity matter at work. She talks about cultural identity, finding balance in resilience, and the small daily rituals that keep her grounded. Beyond Amazon, she discusses founding a nonprofit school in Pakistan and mentoring startups, reminding us that true impact comes from focusing on people, purpose, and empathy.