Question: How To Deal With A Bridezilla in your Business
I have been researching wedding photography for awhile now. I’ve 2nd second shot with friends who said I have the personality for
wedding photography.
It would be a dream if i could shoot weddings, even if it’s part time. One thing that is stopping me is the fear of having to deal with a bridezilla.
How do you deal with bridezillas in your business?
Answer:
What is a bridezilla or groomzilla?
A
bride or groom whose behaviour is seen as demanding or unreasonable when planning their wedding.
How to avoid a bridezilla
* Set and meet their expectations, on first contact. If you can’t offer the service or products they are after, let them know.
* Have a contract drawn that covers you from events that are out of your control
* Make sure they fill out a timeline and it’s possbile to achive.
* Offer advice and make sure if you have spoken over the phone, they you follow it up with an email.
Dealing with complaints
* Don’t respond straight away, think the problem over otherwise your tone my come across as aggressive.
* Must respond within 24 hrs and try phone first
* Think of it from her point of view
* talk the issue with a college first before responding
* Have a solution to the problem that will benefit the bride and not you.
How do I deal with bridezillas as my business?
I run, I run the opposite direction.
No seriously, it’s one of those things that sometimes can’t be avoided. When your question came in, I actually had a bit of a chuckle because I was actually in the same position as you a few years back, about five years ago. I had this mindset that every single person I was going to meet was going to be difficult, partly due to the photographers I was speaking to and asking them had they done any wedding photography and what did they think of it?
The first thing that came up was, “Oh yeah, it was really difficult dealing with the bride, they wanted everything.” I guess reality TV doesn’t help either, it makes the regular wedding drama and it’s just full of drama, everything’s going to go wrong and yes, stuff does happen.
I haven’t been in a position where I’ve seen a bride go ballistic at the most smallest thing because I don’t know, the flowers were rearranged or incorrectly or the wrong one or they’re too small or I don’t know. I mean, I just haven’t really come across anybody that full on.
And bridezilla basically is someone, it’s basically someone whose behavior’s seen to be really demanding and unreasonable when they’re planning their wedding.
I think a lot of the times you’re not really going to get to see the stress of what goes into the bride and groom planning their wedding.
Let’s be honest, they are spending a lot of money for one day and I think they should be allowed to have things, well they should have things perfect. If they order for something they should get it.
I think that out of all the vendors,
