Work smarter and advance in your career with the As We Work podcast. With actionable steps grounded in WSJ reporting, As We Work gives practical advice to help you improve your work life. Hear compelling conversations with everyday people, experts and WSJ reporters as we focus on the workplace topics that are top of mind and offer tips and tricks for handling the thorniest of situations.
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Work smarter and advance in your career with the As We Work podcast. With actionable steps grounded in WSJ reporting, As We Work gives practical advice to help you improve your work life. Hear compelling conversations with everyday people, experts and WSJ reporters as we focus on the workplace topics that are top of mind and offer tips and tricks for handling the thorniest of situations.
When AI Comes to Work: How to Evolve, Thrive and Keep Your Job
As We Work
28 minutes
2 years ago
When AI Comes to Work: How to Evolve, Thrive and Keep Your Job
Worried that AI is coming for your job? From ChatGPT writing emails to Midjourney making up images, it’s easy to think that AI could replace many of us at work. But the reality is, AI’s been part of some workplaces for longer than you might realize, including in call centers. WSJ’s Lisa Bannon takes us inside one call center where the AI bot, nicknamed Charlie, is getting mixed reviews. And researcher Stephanie Bell gives us some advice on using AI as a tool to do our jobs better. Spoiler: it’s all about evolving with new technology.
Send us your stories about work and careers! Email aswework@wsj.com, or leave us a voicemail at 212-416-2394.
Further Reading:
AI in the Workplace Is Already Here. The First Battleground? Call Centers
The Jobs Most Exposed to ChatGPT
Workplace Report
Careers Newsletter
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As We Work
Work smarter and advance in your career with the As We Work podcast. With actionable steps grounded in WSJ reporting, As We Work gives practical advice to help you improve your work life. Hear compelling conversations with everyday people, experts and WSJ reporters as we focus on the workplace topics that are top of mind and offer tips and tricks for handling the thorniest of situations.
