Having to do more with less is not a new challenge for enterprise IT. For the financial services industry, the cost of maintaining legacy systems accounts for about 75% of a bank’s annual tech investment, leaving only 25% to spend on new technology and innovation. This is the reality that’s frustrated senior business leaders for a long time; it’s not that there is a lack of vision for how to innovate and engage differently, but that they’re hamstrung by maintaining legacy environments.

In part 1, we discussed the challenges bankers face in the age of digital disruption and introduced the concept of leveraging a digital overlay as a core capability for enterprise environments. Part 2 discusses how to incorporate this strategic approach to enable end to end business process improvement to deliver greater collaboration and a seamless experience across the value chain, both inside and outside of the organization. Additional topics include FinTech, the financial services regulatory environment, and the trends shaping the modern enterprise environments of financial services institutions. Abby Jacobs serves as contributing host.