On this episode of AO on Air, we welcome Darren Taylor to discuss the opportunities and challenges that large US Healthcare payers are dealing with during turbulent labor conditions. Watch Darren chat about the need for transparency and empathy when dealing with employee engagement, and cover key topics such as:-How to integrate a siloed organisation-Using communication strategies to nurture company culture and live your values-Planning and balancing spikes in demand during peak times-Keeping your rockstar employees and developing your workforce -And the importance of taking a data-driven approach to manage relationships and make the right decisions.Want more insights? Download a copy of our new whitepaper, Are you recession ready? How to do more with less, for expert tips and practical advice. Meet our hostsDarren TaylorDarren has over 30 years of experience in Healthcare and worked with leading organisations like Blue Cross Blue Shield and GEHA. He has also run ventures for health payers with analytics solutions. Connect with Darren on LinkedIn.Michael Cupps, EVP Growth, North America at ActiveOpsMichael has over 30 years of experience of leading change in sales and marketing operations. His career has spanned the technology sector in BPM, RPA, content management, portals, cybersecurity and community management. Connect with Michael on LinkedIn.For more information about ActiveOps, visit our website or follow our social channels on LinkedIn, Twitter and YouTube.