Host Brad Carlson talks with Dr. Deva Rangarajan of IESEG School of Management about how data, psychology, and technology are transforming sales. From AI ethics and trust to intuition, resilience, and the evolving customer relationship, this episode explores what it takes to succeed in a tech-driven world—and why the human element still matters. Follow the Academy of Marketing Science on social media: Facebook: facebook.com/AcadMktingSci LinkedIn: linkedin.com/company/academy-of-marketing-sci...
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Host Brad Carlson talks with Dr. Deva Rangarajan of IESEG School of Management about how data, psychology, and technology are transforming sales. From AI ethics and trust to intuition, resilience, and the evolving customer relationship, this episode explores what it takes to succeed in a tech-driven world—and why the human element still matters. Follow the Academy of Marketing Science on social media: Facebook: facebook.com/AcadMktingSci LinkedIn: linkedin.com/company/academy-of-marketing-sci...
Sales at the Crossroads: AI, Ethics and the Future or Selling
AMS Illuminations
18 minutes
2 months ago
Sales at the Crossroads: AI, Ethics and the Future or Selling
How is AI reshaping the sales profession—and what does that mean for trust, ethics, and the role of human judgment? Host Brad Carlson sits down with Ed Nowlin, professor of marketing at Kansas State University, to explore the evolving balance between people and technology in selling. They discuss the ethical dilemmas created by automation, the skills tomorrow’s sales professionals will need, and how researchers and educators can prepare the next generation. Whether you teach, research, or pra...
AMS Illuminations
Host Brad Carlson talks with Dr. Deva Rangarajan of IESEG School of Management about how data, psychology, and technology are transforming sales. From AI ethics and trust to intuition, resilience, and the evolving customer relationship, this episode explores what it takes to succeed in a tech-driven world—and why the human element still matters. Follow the Academy of Marketing Science on social media: Facebook: facebook.com/AcadMktingSci LinkedIn: linkedin.com/company/academy-of-marketing-sci...
