In 2020, professionals like Taylor Winchell, Social Media Specialist at Princess Cruises, went from digital storytellers to communication frontline workers almost overnight. On today’s episode, hear how her team used proactive and reactive responses to keep their community updated in a crisis—and because we’re all excited to get back on board, we also chat about post-pandemic travel plans (Alaska, anyone?) and reminisce on some of Taylor’s favorite Princess Cruises content to date.