Rohan Sampath, CEO of Copilot (https://copilotup.com/), interviews AI experts on the latest in AI and CEOs / C-Suite Leaders on the impact of AI on their businesses.
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Rohan Sampath, CEO of Copilot (https://copilotup.com/), interviews AI experts on the latest in AI and CEOs / C-Suite Leaders on the impact of AI on their businesses.
S2 E7 Yi Lu (Head of Machine Learning, Forethought.ai) - The Future of AI in Customer Service
AIs Wide Open Podcast
37 minutes 19 seconds
1 year ago
S2 E7 Yi Lu (Head of Machine Learning, Forethought.ai) - The Future of AI in Customer Service
Rohan and Shayne chat with Yi to discuss AI innovation in customer service.
They also talk about:
- Domain-specific AI: where language models (LMs) are trained to understand specific industries and customer bases.
- Automating efficiency: how LMs can evaluate themselves, leading to more efficient improvement in customer interactions.
- AI limitations: challenges of using LM agents, and the issue of "hallucination" where LMs generate incorrect responses.
AIs Wide Open Podcast
Rohan Sampath, CEO of Copilot (https://copilotup.com/), interviews AI experts on the latest in AI and CEOs / C-Suite Leaders on the impact of AI on their businesses.
