For all the small business owners out there - ever feel like your customers are ghosts in the wind? You hear them but struggle to manage their needs effectively while your team spends hours on dead-end leads, wasting precious time and resources. Smith.ai is solving this problem, revolutionizing customer engagement for SMBs with the help of AI agents. Aaron’s career path is anything but ordinary - from starting his career at Google during its growth phase to building a company acquired by The Home Depot. He then became CTO at Home Depot. But what inspired him to tackle the challenges of small and medium businesses (SMBs)? This episode dives deep into: - The unique challenges of SMB customer engagement that can be solved with AI - Why simply throwing “AI” at a problem can backfire (and what it takes to be effective) - How Smith AI handles calls and qualify leads, so your team can focus on closing deals - Advice from Aaron - how to navigate a fast-changing AI landscape (as an employee/business owner/vendor/customer)