In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
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In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
Jim Highsmith on Reimagining Agility in an AI World
AI Today Podcast
19 minutes
2 months ago
Jim Highsmith on Reimagining Agility in an AI World
In this special episode of AI Today, recorded live at Agile2025, hosts Kathleen Walch and Avinash Dhanraj sit down with Agile Manifesto co-author and Agile pioneer Jim Highsmith to explore the intersection of AI and agility in the enterprise. This episode kicks off the AI Today Agile & AI mini-series, focusing on how organizations can stay adaptive in an era of rapid technological change. Jim shares insights from decades of leadership at the forefront of agile, what it means to “man...
AI Today Podcast
In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
