In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
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In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
Jason Little on How AI Is Changing the Way We Lead Change
AI Today Podcast
29 minutes
1 month ago
Jason Little on How AI Is Changing the Way We Lead Change
In this episode of AI Today, recorded live at the Agile2025 event, host Kathleen Walch sits down with Jason Little, author of Lean Change Management and founder of Lean Change Inc., to explore how AI is reshaping how we lead change across teams and organizations. As part of our AI & Agile mini-series, this conversation unpacks how traditional change models are breaking down in the face of rapid AI adoption—and what agile leaders can do to respond. Jason shares lessons from real-worl...
AI Today Podcast
In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
