In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
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In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
Fred Laluyaux on Decision Intelligence, AI Adoption, and the Future of Work
AI Today Podcast
27 minutes
3 weeks ago
Fred Laluyaux on Decision Intelligence, AI Adoption, and the Future of Work
In this episode of AI Today, host Kathleen Walch sits down with Fred Laluyaux, CEO of Aera Technology, to discuss how enterprises are evolving their operating models through AI-powered decision intelligence. Tune in to hear about: What “decision intelligence” really means—and why it matters How AI can move from experiments to operational transformation The rise of decision architects and control rooms inside the enterprise Why “learning by doing” beats “learning by...
AI Today Podcast
In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
