In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
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In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
Anu Smalley on Blending Agile Mindsets with AI Tools
AI Today Podcast
31 minutes
1 month ago
Anu Smalley on Blending Agile Mindsets with AI Tools
In this episode of AI Today, recorded live at the Agile2025 event, hosts Kathleen Walch and Avinash Dhanraj sit down with Anu Smalley, enterprise agile coach and organizational change leader, to explore how Agile teams can thoughtfully integrate AI into their workflows. As part of our AI & Agile mini-series, this conversation explores how values like trust, empathy, and psychological safety remain essential—even as AI tools enter the picture. Anu shares her front-line experiences co...
AI Today Podcast
In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
