In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
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In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
AI Use Case Series: AI in Non-Profit and Social Impact
AI Today Podcast
13 minutes
4 months ago
AI Use Case Series: AI in Non-Profit and Social Impact
In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how artificial intelligence is being used by non-profits and mission-driven organizations to amplify their social impact. From improving fundraising to optimizing resource distribution, AI is proving to be a powerful force for good. Discover how AI is helping organizations: Enhance donor engagement with personalized outreach and predictive giving modelsStreamline grant applications and identify ideal funding opportuni...
AI Today Podcast
In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
