In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
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In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
AI Use Case Series: AI in Restaurant and Food Service Industry
AI Today Podcast
13 minutes
5 months ago
AI Use Case Series: AI in Restaurant and Food Service Industry
In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer dive into the many ways artificial intelligence is reshaping the restaurant and food service industry. From back-of-house operations to customer-facing innovations, AI is transforming how food is prepared, delivered, and experienced. Discover how AI is being used to: Automate food preparation with robotics for consistent quality and reduced labor costsOptimize restaurant menus based on sales data, customer feedback, and seaso...
AI Today Podcast
In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
