In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
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In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how artificial intelligence is powering the evolution of smart cities. From traffic lights to energy grids, AI is helping urban areas become more efficient, responsive, and sustainable. Learn how AI is being used to: Manage smart buildings through automated lighting, heating, and coolingOptimize traffic flow with real-time data and AI-controlled signalsEnhance public transit systems through demand-based scheduling and...
AI Today Podcast
In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
