In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
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In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
AI Use Case Series: AI in Physical Security & Safety [AI Today Podcast]
AI Today Podcast
13 minutes
6 months ago
AI Use Case Series: AI in Physical Security & Safety [AI Today Podcast]
In today’s increasingly unpredictable world, keeping people, property, and assets safe has become more complex than ever. Fortunately, AI is playing a growing role in strengthening physical security and safety measures. In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how AI is being applied across the physical security landscape to enhance threat detection and improve response capabilities. Continue reading AI Use Case Series: AI in Physical Security & Safety [...
AI Today Podcast
In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...
