This week, Koby Ofek explores a pivotal shift in how work gets done. Google’s Gemini Enterprise serves as a single front door for AI at work, while Zendesk is making moves to let software handle most customer support. There is a widening gap between calm macro labor data and changes in jobs at individual companies. You can expect a narrative journey through banks, design teams, and cruise lines, showing how agent ensembles transform career paths, reshape apprenticeships, and put clarity above volume.

You’ll learn why the next big advantage is not the largest model but the most transparent playbook. "Flight operations" for service can turn chaos into choreography, and the real macro tremor could be the quiet loss of entry level onramps. Koby offers practical approaches—such as case libraries, drift management, and reusable governance frameworks—to help teams adopt AI while maintaining quality craftsmanship.

If your job involves making decisions, serving customers, or working with code, this episode provides specific actions: building small teams of agents, measuring error budgets, and designing new career ladders to keep human judgment in the process. This is a sober, slightly irreverent guide for leaders and operators who want the benefits of AI while safeguarding the human skills that increase value over time.