In this episode of the AI Monetisation Podcast, Binny Mathews, CEO of ProjectPro explores how AI is revolutionizing instructional design and transforming the future of workforce learning and development.
Our Guest: Julie Stone
We’re joined by Julie Stone, Group Vice President and Chief Learning Officer at TTEC, a global leader in customer experience with over 50,000 employees. Julie brings decades of experience in learning strategy from top organizations like eBay, Prudential Financial, and The Hartford.
What’s Inside?
1. How AI is shifting from traditional training to real-time, personalized, in-the-flow-of-work learning
2. Julie’s flipped learning model in corporate L&D and how it's driving faster proficiency
3. TTEC’s use of AI-powered tools like Curriculum Wizard and Coaching Wizard
4. The convergence of coaching, skilling, and knowledge management
5. Navigating AI adoption barriers like tool overload, governance, and change management
Key Takeaways1. Why average learning fits no one, and how AI enables tailored, task-specific experiences
2. How AI is freeing up human capacity for empathy, creativity, and deeper performance
3. The essential elements of empowerment: value, belonging, and growth
4. Career advice for the AI-native workforce: build durable skills and shape your own journey
This is a must-watch for anyone building or deploying AI in learning and development, especially if you're focused on reducing time-to-proficiency, enhancing learner engagement, and scaling personalized training with measurable ROI.
For full show notes, visit- https://bit.ly/4lFTxYI
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