Automating Customer Service with Chatbots

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AI Lean Edge: Practical AI for Small Businesses

Brian Bricker

14 episodes

1 week ago

This essential podcast for small business owners in retail, real estate, accounting, law, and professional services is hosted by Brian Bricker, a consultant with AI Lean Solutions LLC with 20+ years in lean learning, process improvement, and organizational leadership, we simplify AI for non-tech-savvy owners. Each 20-30 minute episode delivers practical, jargon-free advice on integrating AI to streamline operations and boost profits. From automating your inventory to enhancing customer service with chatbots, we cover real-world applications of AI technology.

Entrepreneurship

Business

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All content for AI Lean Edge: Practical AI for Small Businesses is the property of Brian Bricker and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business

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Automating Customer Service with Chatbots

AI Lean Edge: Practical AI for Small Businesses

21 minutes 30 seconds

2 months ago

Automating Customer Service with Chatbots

In this episode of The AI Lean Edge, Brian Bricker takes you on a journey from the origins of Lean Thinking with Deming and Toyota, through the practical wisdom of The Hitchhiker’s Guide to Lean, and into the modern world of customer service automation. Discover how chatbots can save hours of wasted time, cut repetitive tasks, and improve client satisfaction—without losing the human touch. Written for busy, middle-aged small business owners, this episode delivers plain-English steps you can use today to launch your first chatbot and free up time for what really matters.