In this episode, Brian sits down with Nicole Brini, Head Manager of International Reputation at Università Cattolica del Sacro Cuore, to talk about what it really takes to integrate AI into higher education. Nicole explains how a seemingly simple chatbot project uncovered deeper problems with data, communications, and processes, sparking a larger transformation of their student experience, website, and organizational mindset. She also shares why universities often struggle with change, how generative AI is raising student expectations, and what higher education can learn from road cycling (yes, really!).