Are you an established solopreneur, creator, or micro-business owner who's hit a ceiling? You're successful, but you're trapped—drowning in administrative tasks, struggling to keep up with marketing, and realizing that your income is directly tied to the hours you work. You know AI is the answer, but you're overwhelmed by the hype and don't know where to start.
"The AI Hat Podcast" is your practical guide to escaping the grind.
This isn't another show about abstract AI theory. This is a workshop for building your AI-powered operational engine, piece by piece. Join your host, Mike Allton—a fellow solopreneur and AI architect—as he provides step-by-step "AI Workflow Teardowns" designed to solve your biggest bottlenecks.
You’ll learn how to:
Reclaim 15+ hours a week by identifying and automating the repetitive tasks that consume your day.
Build custom "AI Agents" that act as your social media manager, content assistant, and operations coordinator.
Achieve true scalability by designing systems that grow your business without requiring you to hire more staff.
Apply the H.U.M.A.N. Framework to ensure AI augments your unique creativity and expertise, rather than replacing it.
This show is for the ambitious Growth Architect who is ready to move from operator to owner.
Start your journey to scalability now by downloading our free Scalability Audit at TheAIHat.com/download/scalability/.
And join the conversation with Mike on Instagram @mike.allton at https://www.instagram.com/mike.allton/, where he shares daily tips and behind-the-scenes looks at building an AI-powered business.
All content for AI for Solopreneurs: The AI Hat Podcast is the property of Mike Allton and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Are you an established solopreneur, creator, or micro-business owner who's hit a ceiling? You're successful, but you're trapped—drowning in administrative tasks, struggling to keep up with marketing, and realizing that your income is directly tied to the hours you work. You know AI is the answer, but you're overwhelmed by the hype and don't know where to start.
"The AI Hat Podcast" is your practical guide to escaping the grind.
This isn't another show about abstract AI theory. This is a workshop for building your AI-powered operational engine, piece by piece. Join your host, Mike Allton—a fellow solopreneur and AI architect—as he provides step-by-step "AI Workflow Teardowns" designed to solve your biggest bottlenecks.
You’ll learn how to:
Reclaim 15+ hours a week by identifying and automating the repetitive tasks that consume your day.
Build custom "AI Agents" that act as your social media manager, content assistant, and operations coordinator.
Achieve true scalability by designing systems that grow your business without requiring you to hire more staff.
Apply the H.U.M.A.N. Framework to ensure AI augments your unique creativity and expertise, rather than replacing it.
This show is for the ambitious Growth Architect who is ready to move from operator to owner.
Start your journey to scalability now by downloading our free Scalability Audit at TheAIHat.com/download/scalability/.
And join the conversation with Mike on Instagram @mike.allton at https://www.instagram.com/mike.allton/, where he shares daily tips and behind-the-scenes looks at building an AI-powered business.
Cut Your Support Time in Half: Real Results with Salesforce's Agentforce with Aaron Godby
AI for Solopreneurs: The AI Hat Podcast
41 minutes
3 months ago
Cut Your Support Time in Half: Real Results with Salesforce's Agentforce with Aaron Godby
What if you could double your customer support team's effectiveness without hiring a single new employee? Sounds too good to be true, right? But that's exactly what businesses are achieving with Salesforce's Agentforce platform. Every day, support teams are drowning in tickets, burning out their best agents, and watching their customer satisfaction scores take a nosedive. The cost of scaling support teams traditionally is skyrocketing, while customer expectations for instant, 24/7 support keep climbing.
But there's a solution that's transforming support teams across industries. Today, we're diving deep into real-world success stories and practical implementations of AI-powered support that's cutting response times in half and revolutionizing how teams work.
I'm thrilled to welcome Aaron Godby, Founder and CEO of Green Irony, who's been at the forefront of this transformation. Aaron and his team have implemented some of the first Agentforce solutions with Salesforce, including a groundbreaking project at UNC Charlotte that's completely revolutionized their student support system. As a seasoned technology executive and AI implementation specialist, Aaron has helped countless organizations turn the promise of AI into actual, measurable results. He's the perfect guide to help us understand how to achieve these incredible efficiency gains.
The AI Hat Podcast host Mike Allton asked Aaron Godby about:
✨ Strategic Implementation Matters → Success with AI support tools requires careful planning and clear success metrics.
✨ Human-AI Collaboration → AI doesn't replace support teams; it empowers them to focus on high-value interactions.
✨ Measurable ROI → Companies can achieve verified 50% time savings while improving customer satisfaction.
Learn more about Aaron Godby
Connect with Aaron Godby on LinkedIn
Resources & Brands mentioned in this episode
Green Irony
Salesforce Agentforce
AI as Your Co-Host: Unleashing NotebookLM’s Potential in Content Marketing with Mike Allton
AI Primer: A Comprehensive Guide
Explore past episodes of the The AI Hat Podcast podcast
CHAPTERS:
00:00 Introduction to AI in Customer Support
01:18 The AI Hat Podcast Theme Song
02:27 Welcome to The AI Hat Podcast
02:49 Doubling Customer Support Effectiveness with AI
03:33 Introducing Aaron Godby and Green Irony
04:13 Challenges in Traditional Customer Support
04:18 Current State of Customer Support
09:00 AI Implementation at UNC Charlotte
09:10 Higher Education Challenges and AI Solutions
11:32 Agent Force: Revolutionizing Customer Support
27:49 Metrics for AI Success in Customer Support
30:10 Complex Support Scenarios Solved by AI
33:40 Common Mistakes in AI Implementation
39:50 Final Thoughts and Contact Information
40:38 Conclusion and Wrap-Up
SHOW NOTES & FULL TRANSCRIPT: https://theaihat.com/cut-your-support-time-in-half-real-results-with-salesforces-agentforce/
Feeling stuck on the solopreneur hamster wheel? Diagnose your biggest bottleneck in just 15 minutes with my free Scalability Audit. Download it now at: https://theaihat.com/download/scalability/
Produced and Hosted by Mike Allton, founder of The AI Hat. He's a Business Systems Strategist who helps overworked solopreneurs and creators stop being employees in their own businesses. After building his own successful solo ventures for over a decade, Mike now teaches entrepreneurs how to build AI-powered operational systems that reclaim their time and allow them to finally scale.
Interested in being a guest? We're looking for experts who help solopreneurs build better, more scalable businesses. Reach out to Mike to learn more.
Learn more about your ad choices. Visit megaphone.fm/adchoices
AI for Solopreneurs: The AI Hat Podcast
Are you an established solopreneur, creator, or micro-business owner who's hit a ceiling? You're successful, but you're trapped—drowning in administrative tasks, struggling to keep up with marketing, and realizing that your income is directly tied to the hours you work. You know AI is the answer, but you're overwhelmed by the hype and don't know where to start.
"The AI Hat Podcast" is your practical guide to escaping the grind.
This isn't another show about abstract AI theory. This is a workshop for building your AI-powered operational engine, piece by piece. Join your host, Mike Allton—a fellow solopreneur and AI architect—as he provides step-by-step "AI Workflow Teardowns" designed to solve your biggest bottlenecks.
You’ll learn how to:
Reclaim 15+ hours a week by identifying and automating the repetitive tasks that consume your day.
Build custom "AI Agents" that act as your social media manager, content assistant, and operations coordinator.
Achieve true scalability by designing systems that grow your business without requiring you to hire more staff.
Apply the H.U.M.A.N. Framework to ensure AI augments your unique creativity and expertise, rather than replacing it.
This show is for the ambitious Growth Architect who is ready to move from operator to owner.
Start your journey to scalability now by downloading our free Scalability Audit at TheAIHat.com/download/scalability/.
And join the conversation with Mike on Instagram @mike.allton at https://www.instagram.com/mike.allton/, where he shares daily tips and behind-the-scenes looks at building an AI-powered business.
