How AI Solutions Unlock Efficiency | PolyAI's Nikola Mrkšić

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AI For All Podcast

AI For All

38 episodes

2 days ago

The AI For All Podcast is your all-in-one podcast for all things enterprise AI. Hosted by Ryan Chacon and the AI Advisor to the United Nations, Neil Sahota, the podcast brings together a wide range of perspectives on artificial intelligence (AI), machine learning, data science, and robotics. Hear from AI companies about their latest advancements, learn from experts in the field including researchers, academics, and industry leaders, and encounter unique perspectives from artists, philosophers, and entrepreneurs.

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How AI Solutions Unlock Efficiency | PolyAI's Nikola Mrkšić | Artificial Intelligence Podcast

AI For All Podcast

24 minutes 58 seconds

1 year ago

How AI Solutions Unlock Efficiency | PolyAI's Nikola Mrkšić | Artificial Intelligence Podcast

In this episode of the AI For All Podcast, Nikola Mrkšić, CEO and Co-Founder of PolyAI, joins Ryan Chacon to discuss AI-powered solutions and voice assistants in enhancing organizational efficiency and improving the customer service experience. The conversation explores the growing adoption of AI across various industries, the pivotal role of generative AI in deploying scalable solutions, benefits of AI, risks associated with implementing generative AI, and the importance of skepticism and testing when navigating customer service technology. Nikola Mrkšić is the CEO of PolyAI. He graduated from the University of Cambridge with a Ph.D. in Machine Learning and Natural Language Processing. Prior to PolyAI, Nikola was an ML Researcher at Apple. Nikola was named in the Forbes 30 Under 30 in 2021 for his work with PolyAI. PolyAI is a leading provider of AI-powered voice assistants. Their customer-led voice assistants are used across industries within global companies where B2C conversations are crucial, like FedEx, Marriott, Carter's, and Caesars Entertainment. PolyAI's award-winning voice assistants have earned renown for their ability to understand natural language and provide quick, accurate, and helpful responses. Discover more about AI at https://ai-forall.com More about PolyAI: https://poly.ai/ Connect with Nikola: https://www.linkedin.com/in/nikola-mrksic/ (00:00) Intro (00:31) Nikola Mrkšić and PolyAI (01:57) The rise of AI-powered voice assistants (03:15) Transforming customer service with AI (08:27) The power of personalization and data insights (15:50) Navigating the risks and future of generative AI (21:26) Looking ahead: the future of AI and humanity (24:01) Learn more and follow up SUBSCRIBE TO THE CHANNEL: https://bit.ly/43dYQV9 Listen to the Podcast: https://bit.ly/45rewGf Join Our Newsletter: https://newsletter.ai-forall.com Follow Us on Social: https://linktr.ee/aiforallofficial