In this episode of the AI Agents Podcast, we sit down with Chris Hand, founder and CEO of GenServ.ai, to explore how enterprise organizations can deploy reliable AI agents to handle complex, repeatable business processes.
Chris shares his journey from leading a venture studio to launching GenServ, a company dedicated to building "digital employees" that bring automation and generative AI into the back office, streamlining operations across industries like staffing, legal, education, and equipment financing.
Throughout the conversation, Chris dives into the technical foundations of building functional AI agents—highlighting prompt chaining, multi-model orchestration, and aligning AI use with real business goals.
He also touches on the evolving AI model landscape, including Claude 4.5 Sonnet and Gemini 2.5 Flash, and why system access remains the biggest bottleneck for scaling intelligent agents.
If you're looking to adopt AI meaningfully in your business or want to understand how agentic automation is reshaping hiring and knowledge work, this episode offers practical insights.
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⏰ TIMESTAMPS:
0:00 - Back Office Automation With AI
1:37 - Starting GenServ AI
4:08 - The Power Of A Co-Founder
7:18 - Solving Real Business Problems
10:11 - Why Prompt Chaining Still Matters
17:39 - Implementing Agents For Clients
24:25 - AI In Traditional Industries
28:03 - Underestimated Power Of Gemini
36:02 - Evaluating New AI Models
39:58 - Job Replacement And Digital Employees
44:54 - System Access As The Next Barrier
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