As the saying goes, “Culture eats strategy for breakfast.” But what if you’re killing your culture without even realizing it?Cas Majid, multiple-time agency founder & CEO of Wow Group, an agency to agencies, found himself in a similar situation. Realizing where one leadership habit was creating a nearly toxic work environment in his agency.In today’s conversation with Cas, you’ll hear:The culture-killing habit that lead to lower team morale & less client satisfactionThe sy...
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As the saying goes, “Culture eats strategy for breakfast.” But what if you’re killing your culture without even realizing it?Cas Majid, multiple-time agency founder & CEO of Wow Group, an agency to agencies, found himself in a similar situation. Realizing where one leadership habit was creating a nearly toxic work environment in his agency.In today’s conversation with Cas, you’ll hear:The culture-killing habit that lead to lower team morale & less client satisfactionThe sy...
The 3 Client Communication Risks (& How to Avoid Them) w/ Susan Fennema
Agency Life
38 minutes
1 year ago
The 3 Client Communication Risks (& How to Avoid Them) w/ Susan Fennema
It can be terrifying to allow your clients to “see how the sausage is made,” and this is one of the main concerns related to handling client communications within your project management or professional service automation software.While there are benefits to streamlining your client communications and inviting them into the system that runs your agency–benefits like visibility, client perception & efficiency–each of those benefits comes with some pretty intimidating risks.What if internal...
Agency Life
As the saying goes, “Culture eats strategy for breakfast.” But what if you’re killing your culture without even realizing it?Cas Majid, multiple-time agency founder & CEO of Wow Group, an agency to agencies, found himself in a similar situation. Realizing where one leadership habit was creating a nearly toxic work environment in his agency.In today’s conversation with Cas, you’ll hear:The culture-killing habit that lead to lower team morale & less client satisfactionThe sy...
