In this episode of the Aftermarket Champions podcast, Vivek Joshi interviews Mark Hessinger, a seasoned leader in aftermarket services. Mark shares his extensive career journey, highlighting his global experiences and transitions from software support to equipment manufacturing. He discusses the importance of understanding cultural differences in customer expectations and the critical role of technology investments in enhancing service operations. Mark emphasizes the need for a clear vision aligned with corporate goals and offers insights on managing technology implementation journeys effectively. He concludes with advice for leaders looking to adopt new technologies in their organizations.

Takeaways:

- Mark Hessinger has a rich background in aftermarket services.

- He emphasizes the importance of continuous education in career progression.

- Cultural differences significantly impact customer expectations and service delivery.

- Investing in technology is crucial for improving service operations.

- A clear vision aligned with corporate goals is essential for technology investments.

- Managing scope creep is vital during technology implementation.

- Bite-sized projects help demonstrate progress in long-term initiatives.

- Team collaboration is key to successful technology adoption.

- Understanding stakeholder priorities is critical for gaining support.

- Learning from experiences and being open to feedback drives personal growth.