In this episode, Vivek Joshi interviews Shari Litow, the Director of Aftermarket and Services at AMF Bakery Systems. Shari shares her journey from the chemicals industry to capital equipment, discussing her role in enhancing customer experience and service innovations. She emphasizes the importance of building a digital experience, managing change effectively, and the challenges of finding and training talent in a rapidly evolving workforce. Shari also highlights the significance of operational excellence in driving growth and offers valuable lessons for new leaders in the industry.
Takeaways:
Shari Litow is the Director of Aftermarket and Services at AMF Bakery Systems.
AMF focuses on capital equipment for the baking industry.
Shari's role includes parts management, technical documentation, and customer service.
Transitioning from chemicals to capital equipment involved significant learning.
Customer experience is central to AMF's strategy.
Building a digital experience is crucial for customer engagement.
Change management requires involving employees in the process.
The industry faces challenges in finding skilled labor.
Operational excellence can drive growth in aftermarket services.
Surrounding yourself with knowledgeable people is key to success.