In this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Jonathan Weiner, former CEO of Hayward Gordon. John shares his background in corporate America and his time working in Asia, highlighting the importance of long-term relationships and customer satisfaction. He discusses the challenges of selling capital equipment and the opportunities in the aftermarket, explaining how Hayward Gordon implemented a separate sales organization for aftermarket sales and focused on building customer relationships. Throughout the conversation, Jonathan emphasizes the importance of change management and continuous investment in employee skills to thrive in the aftermarket industry. He further explains the pivotal role these elements play in sustaining growth and innovation. The episode concludes with a discussion on the role of private equity in the aftermarket industry. John discusses the importance of building relationships internally and externally, the value of aftermarket business, and the lessons he has learned throughout his career. Jonathan emphasizes the need for change management when implementing new strategies and the importance of listening and understanding the needs of others, highlighting the role of luck and opportunity in his success. Join us as we explore John Weiner's insights into the aftermarket industry, gaining valuable lessons and strategies for success in this dynamic field.