Since the beginning, Arnaldo's mother struggled to find adequate care for her autistic son. Her memories are often painful: the doctors who wouldn't diagnose him; the staff who punched him, drugged him, tied his hands behind his back in a classroom chair. These early experiences shaped Arnaldo. In this episode, we talk with a number of people who've cared for him. They recount a sweet, affectionate young man who was also capable of violent outbursts and fits of rage. Hidden beneath Arnaldo's story is a disability-services system starved of funding; facilities trying to squeeze every dollar out of their residents; and staff members willing to restrain their clients by any means necessary.