Why Customer Experience is Crucial to Your Business's Success | Jess Cervellon

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Adspend with Ash Melwani and Rabah Rahil

Triple Whale Network

57 episodes

5 days ago

Welcome to Adspend, presented by Triple Whale! Hosted by Ash Melwani and Rabah Rahil, we dive into ecommerce marketing strategies and tactics for you to apply in your own business (and we also like to have fun 😉).

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Marketing

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Why Customer Experience is Crucial to Your Business's Success | Jess Cervellon | Feastables

Adspend with Ash Melwani and Rabah Rahil

1 hour 2 minutes 23 seconds

2 years ago

Why Customer Experience is Crucial to Your Business's Success | Jess Cervellon | Feastables

Founder Dash is here, and it's free to use! Better understand your data and get started for free today.

In this episode of Adspend, Jess Cervellon, Head of Customer Experience at Feastables, shares her insights on the future of customer experience, highlighting how it's the only place in the funnel where you can make an evangelist or an enemy for life. We discuss the post-purchase journey, the next evolution of bots, and the importance of having a feedback loop in your business to continuously deliver an exceptional customer experience.

Get in touch with our guest here: https://www.linkedin.com/in/jess-cervellon/

Check out the Oopsie Podcast here: https://www.oopsiepodcast.co/

Oh. And before we forget...

Join 20,000+ of the best ecommerce marketers + operators and get marketing breakdowns, expert advice, and insider marketing resources straight to your inbox, right here.