Celine sits down with Erica Cramer, the Queen of Confidence, for a powerful conversation on what it really takes to back yourself. From foster care, army life and widowhood to rebuilding after a near-fatal car accident, Erica shares how radical self-leadership, gratitude and community changed everything. They talk motherhood, second chances, why authenticity beats perfection, and the simple nightly practices that keep you grounded. You will hear practical ways to get out of a rut through serv...
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Celine sits down with Erica Cramer, the Queen of Confidence, for a powerful conversation on what it really takes to back yourself. From foster care, army life and widowhood to rebuilding after a near-fatal car accident, Erica shares how radical self-leadership, gratitude and community changed everything. They talk motherhood, second chances, why authenticity beats perfection, and the simple nightly practices that keep you grounded. You will hear practical ways to get out of a rut through serv...
How to Make Your Customers Your Biggest Advocates with Amanda Stevens
Adding The Impact
41 minutes
8 months ago
How to Make Your Customers Your Biggest Advocates with Amanda Stevens
What does it take to truly connect with customers, grow your business, and create a lasting impact? In this episode, Amanda Stevens, a renowned thought leader in customer experience, shares the powerful philosophy of Omotenashi; a Japanese approach to serving others wholeheartedly. She unpacks why human connection is at the heart of business success and how small, meaningful actions can create ripple effects far beyond what we imagine. Amanda also opens up about her personal journey, fr...
Adding The Impact
Celine sits down with Erica Cramer, the Queen of Confidence, for a powerful conversation on what it really takes to back yourself. From foster care, army life and widowhood to rebuilding after a near-fatal car accident, Erica shares how radical self-leadership, gratitude and community changed everything. They talk motherhood, second chances, why authenticity beats perfection, and the simple nightly practices that keep you grounded. You will hear practical ways to get out of a rut through serv...
