Episode Notes and Resources
On this episode of the Ad Victoriam Salesforce Simplified podcast, we're delighted to have as a guest Megan Burns, a Customer & Employee Experience expert, who helps good people deliver great experiences. She stopped by the podcast to talk specifically about AI and how it is being incorporated into B2B customer experiences.
Megan Burns’ Website :
https://www.megan-burns.com
Megan Burns on LinkedIn:
https://www.linkedin.com/in/meganburns/
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Episode Notes and Resources
On this episode of the Ad Victoriam Salesforce Simplified podcast, we're delighted to have as a guest Megan Burns, a Customer & Employee Experience expert, who helps good people deliver great experiences. She stopped by the podcast to talk specifically about AI and how it is being incorporated into B2B customer experiences.
Megan Burns’ Website :
https://www.megan-burns.com
Megan Burns on LinkedIn:
https://www.linkedin.com/in/meganburns/
AI Meets Human Touch: Understanding Salesforce Agentforce
Ad Victoriam Salesforce Simplified
21 minutes 13 seconds
8 months ago
AI Meets Human Touch: Understanding Salesforce Agentforce
Episode Notes/Resources:
In this episode of Salesforce Simplified we’re talking with Ad Victoriam Solutions’ “AI Guy,” Drew Becker, about Salesforce Agentforce. This customer service tool empowers agents with AI-driven insights, automation, and a unified interface to streamline workflows, enhance productivity, and deliver exceptional customer experiences across channels.
Resources:
Introducing Salesforce Agentforce: A Revolutionary Tool for Customer Support:
https://tinyurl.com/yhkz7ukh
Agentforce Elevates Customer Support with AI-Agents and Human Intelligence:
https://tinyurl.com/5y9j2wan
Leveling Up Customer Support: Is Salesforce Service Cloud the Missing Piece?
https://tinyurl.com/2p9u6fnr
Ad Victoriam Salesforce Simplified
Episode Notes and Resources
On this episode of the Ad Victoriam Salesforce Simplified podcast, we're delighted to have as a guest Megan Burns, a Customer & Employee Experience expert, who helps good people deliver great experiences. She stopped by the podcast to talk specifically about AI and how it is being incorporated into B2B customer experiences.
Megan Burns’ Website :
https://www.megan-burns.com
Megan Burns on LinkedIn:
https://www.linkedin.com/in/meganburns/
