Lessons on designing with care from content designers Jane McFadyen and Rachel Edwards.
We discuss the principles of trauma-informed design, how stress, anxiety and trauma impact the use of services, and practical strategies for creating clear, simple and empathetic content.
We share our personal experiences with numbers and the importance of trauma-informed design when designing services for people with dyscalculia and maths anxiety.
Content warning: This episode includes themes such as death and bereavement, cancer treatment and trauma.
01:56 Personal experiences with numbers
08:52 Trauma-informed design principles
24:02 Impact of trauma on service use
08:52 Practical applications of trauma informed design
48:54 Numbers in services
57:42 Support for designers
01:08:36 New book: Designed with care
Follow Jane McFadyen on LinkedIn and Bluesky.
Follow Rachel Edwards on LinkedIn and Bluesky.
Transcript, bios and links available on accessiblenumbers.com/trauma-informed-design
