What happens when a nonprofit CEO brings Lean Six Sigma principles into the social sector? Phil explains how process improvement, a clear mission, and a culture of ownership can transform the way an organization serves families in crisis. He shares stories from the Furniture Bank, from eliminating wasted effort to creating dignified client experiences, and offers practical insights into building an organizational culture where every team member takes responsibility for excellence. This is a conversation for leaders who want to strengthen their mission while staying grounded in their values.