On the 11th episode of the AAIM High Podcast, I sat down with Stefanie Tsen Ward. Ms. Ward is an experienced executive and leader in the world of retail, luxury, and customer experience. She has held senior leadership roles at some of the most iconic brands in the world, including Louis Vuitton, Sephora, and most recently, Neiman Marcus Group. One of her major roles was Vice President/GM and Head of Canada at Louis Vuitton. At Neiman Marcus, she served as Chief Retail and Customer Officer, overseeing 40+ stores, $3 billion gross merchandise value, and 6,000+ associates. Throughout her 20+ year career, she’s driven innovation across in-store, digital, and mobile channels, leading large teams through transformation. I hope you enjoy the podcast!