“CEO” no longer means “Chief Executive Officer,” but “Chief Empathy Officer.” One can hear the groans—this time, from the executive suite, not the cubicles.

Empathy is one of those things that are hard to delegate. This role shows up like another job responsibility with which the CEO of the organization is tasked—along with everything else that she already has to do. As if she did not already have enough alligators snapping at various parts of her anatomy, one has to be nice about it, too? But of course empathy is not niceness, though it is not about being un-nice. It is about knowing what others are experiencing, because one has a vicarious experience and then processing that further to expand boundaries and exercise leadership. Find out how to expand your empathy individually and in terms of organizational teamwork in this engaging podcast.

(c) Lou Agosta, PhD and the Chicago Empathy Project