Emotional AI? Yes. It's real.

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A Desire To Be Helpful

Brightbeam

9 episodes

6 days ago

“A Desire to Be Helpful” is a podcast exploring the intersection of human and machine intelligence in business. Join us for in-depth discussions with industry experts, insightful interviews, and real-world stories as we unravel the cognification of the enterprise.

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Emotional AI? Yes. It's real.

A Desire To Be Helpful

40 minutes 47 seconds

5 months ago

Emotional AI? Yes. It's real.

Can a machine learn empathy? In this episode of A Desire to Be Helpful, Marie Toft, CEO of Emotionise AI, shares her journey from live TV to leading a startup training AI to communicate with emotional intelligence.

She explains how their custom model helps businesses improve tone, connection and trust—especially in customer service and internal comms. We explore the challenges of synthetic data, the value of human-touch datasets and why Claude might have more personality than your last manager.

If you're building with AI or buying it, Marie offers essential advice on doing it ethically - and effectively.

🎙 Hosted by Phil Black and Brian Hanley
💡 Guest: Marie Toft, CEO of Emotionise AI

Follow for more helpful ways for human and digital intelligence to work better together.