In this the 5th episode of A Building Conversation, Tony Huxley of Trabr chats with Brett Blandin de Chalin of BDC Builders in Sydney, former MBA Young Builder of the Year, and we plainly come to understand that it's all about communication, to manage client expectations. We see first hand how technology helps respond to customer needs. How builders today are on a smartphone 90% of the time and that if they're not on the tools, they're not making money. We learn how contemporary builders are using apps constantly, all day every day, to manage and do everything in terms of project control, of how recording and documenting, validating, etc is crucial, and that cloud based filing of everything communicated, variations, etc, home owners warranty etc are all fundamental to sound business practice today.