Tony Huxley of Trabr interviews Dave Henson of Renxtend a #builder in #Heathcote, a #shire suburb of #Sydney. In our 5th short episode we discuss what consumers look for in 2020, #customerexperience, #digitaltransformations in building, #painpoints for #builders, building contracts, teams and more. Dave tells us that for him working with customers is all about listening, and frank and honest communication. Using management software gives clients project visibility. Renxtend clients know what's going on, are involved - it's their home, they have to be. The world has changed, everyone's working and seldom is a partner at home, so we're all time poor, in need of news and information about their build project, Trabr does that for Renxtend clients. Everyone is moving to #digitise their business and how they build. #Building has changed little but #managingprojects and business is where opportunities lie. The #fixedprice vs #costplus conundrum is ultimately all about education - the benefits for customers are often far bigger than people expect but there's a mindset to overcome and banks are a roadblock with cost plus because they seldom lend on cost plus contracts.