Tony Huxley of Trabr interviews Dave Henson of Renxtend in #Heathcote a #shire suburb of #Sydney, in this intriguing 2nd episode we learn how "the look on a customer's face, the thrill of the transformation that building brings to people's lives, is the reward as a builder." And how, in 2020, the consumer's expectations have changed but that, ultimately, it's all about trust. #covid19australia impact has been modest other than supply chain issues and being open with your team, project partners and clients, overcomes the challenges of a once in 100 year pandemic. We discuss the building regulatory environment and how home builder's warranty is such a challenge, leaving Dave to ponder how an insurer can cap a builder's ability to earn? The domestic builder is being held to account for the sins of a few in the medium density residential space, but ultimately the consumer is paying the price. He suggests David Chandler OAM, NSW Building Commissioner, is on the right track and, whilst it's going to hurt getting there, the industry at large has to work with this for the greater good. The long term gains and cleaning up an industry isn't just necessary, it's crucial.