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90 Day Scaling System Podcast
Mark Vurnum
74 episodes
5 months ago

Are you a small or medium-sized business owner looking to unlock the secret to rapid scale in profits and sales? Look no further! Welcome to "The 90 Day Scaling System Podcast" with your host, Mark Vurnum.


In this podcast we dive deep into the transformative power of the '90-Day Scaling Quadrant'. Discover the FOUR 'hidden' scale levers within your own business that can double your sales and profits in 90 days or less.


We'll guide you through the strategic framework that will revolutionize the way you approach scaling your business.


Join us as we explore actionable strategies specifically tailored for small and medium-sized businesses. Learn how to:


  • Dramatically increase your profits
  • Cost effective customer acquisition strategies
  • Simple client retention strategies
  • Acquiring and leveraging other peoples assets and business for rapid scale
  • And so much more...


If you are a business that wants to grow and frustrated then this works for ANY business, in ANY industry!


Your Host: Mark Vurnum, a seasoned business growth expert, will be your guide, providing practical insights, success stories, and step-by-step guidance for implementing these strategies. Having worked with over 7,000 business owners, Mark will guide you with a touch of fun and excitement, each episode will leave you inspired and equipped with the tools you need to take your business to the next level.


Don't miss out on this opportunity to learn how to double your business in just 90 days. Subscribe now to "The 90 Day Scaling System Podcast" and join the community of ambitious business owners who are ready to unlock their potential for rapid growth.


Remember, success is just one strategic move away. It's time to scale smarter!


Hosted on Acast. See acast.com/privacy for more information.

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Entrepreneurship
Business,
Marketing
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All content for 90 Day Scaling System Podcast is the property of Mark Vurnum and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Are you a small or medium-sized business owner looking to unlock the secret to rapid scale in profits and sales? Look no further! Welcome to "The 90 Day Scaling System Podcast" with your host, Mark Vurnum.


In this podcast we dive deep into the transformative power of the '90-Day Scaling Quadrant'. Discover the FOUR 'hidden' scale levers within your own business that can double your sales and profits in 90 days or less.


We'll guide you through the strategic framework that will revolutionize the way you approach scaling your business.


Join us as we explore actionable strategies specifically tailored for small and medium-sized businesses. Learn how to:


  • Dramatically increase your profits
  • Cost effective customer acquisition strategies
  • Simple client retention strategies
  • Acquiring and leveraging other peoples assets and business for rapid scale
  • And so much more...


If you are a business that wants to grow and frustrated then this works for ANY business, in ANY industry!


Your Host: Mark Vurnum, a seasoned business growth expert, will be your guide, providing practical insights, success stories, and step-by-step guidance for implementing these strategies. Having worked with over 7,000 business owners, Mark will guide you with a touch of fun and excitement, each episode will leave you inspired and equipped with the tools you need to take your business to the next level.


Don't miss out on this opportunity to learn how to double your business in just 90 days. Subscribe now to "The 90 Day Scaling System Podcast" and join the community of ambitious business owners who are ready to unlock their potential for rapid growth.


Remember, success is just one strategic move away. It's time to scale smarter!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
Entrepreneurship
Business,
Marketing
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E70: Why Using Personalised Service Can Double Customer Retention
90 Day Scaling System Podcast
4 minutes 16 seconds
1 year ago
E70: Why Using Personalised Service Can Double Customer Retention

The Critical Role of Personalisation in Customer Retention

Personalisation is the heartbeat of a thriving customer relationship. By crafting individualised experiences, you can:

  • Foster Deep Customer Loyalty: Personal connections lead to emotional loyalty, making customers more likely to stick with your brand.
  • Skyrocket Customer Satisfaction: When you meet and exceed customer expectations with personalised service, satisfaction soars.
  • Stand Out from the Crowd: In a sea of uniformity, personalized experiences are your brand's signature—distinct and memorable.


Blueprint for Personalised Service Implementation

To harness the power of personalisation and make it a cornerstone of your customer retention strategy, follow this blueprint:

  • Leverage Customer Insights: Use data analytics to dissect customer preferences and behaviors, creating a foundation for tailored experiences.
  • Segment and Conquer: Group your customers based on shared characteristics and customise your approach to resonate with each segment.
  • Engage with Customised Communication: Address your customers by name and reference their past interactions, making every touchpoint feel exclusive and thought-out.


Strategies for Scaling Personalised Services

Personalisation at scale is a balancing act, and here's how to master it:

  • Embrace Automation and AI: Smart technology can personalise experiences on a large scale without losing the personal touch.
  • Invest in Your Team: Train your staff to understand and execute personalised service. They're the front-line architects of your customer experience.
  • Cultivate Continuous Feedback: Establish a feedback loop that captures customer reactions to personalized services and use it to refine your approach.


Metrics to Measure Personalisation's Impact on Retention

To validate your personalised service strategies, focus on these metrics:

  • Monitor Retention Rates: Watch how these rates evolve as you implement personalised services.
  • Assess Customer Lifetime Value (CLV): A rise in CLV can indicate that personalised experiences are encouraging customers to spend more over time.
  • Evaluate Net Promoter Score (NPS): An increase in NPS suggests that personalisation is bolstering customer loyalty and the likelihood of referrals.


Success Stories of Personalised Retention Strategies

Gain inspiration from businesses that have mastered personalisation:

  • E-Commerce Leaders: Analyse how companies like Amazon use browsing and purchasing data to create a customised shopping environment, resulting in impressive retention rates.
  • Streaming Service Pioneers: Consider how Netflix's personalised recommendations keep viewers engaged and reduce subscriber churn.


Conclusion: Crafting the Future of Retention with Personal Touch

Personalised service is not just a fleeting trend—it's the future of customer retention. Implement the strategies we've covered, and you'll be well on your way to scaling your business's success in under 90 days.


Hosted on Acast. See acast.com/privacy for more information.

90 Day Scaling System Podcast

Are you a small or medium-sized business owner looking to unlock the secret to rapid scale in profits and sales? Look no further! Welcome to "The 90 Day Scaling System Podcast" with your host, Mark Vurnum.


In this podcast we dive deep into the transformative power of the '90-Day Scaling Quadrant'. Discover the FOUR 'hidden' scale levers within your own business that can double your sales and profits in 90 days or less.


We'll guide you through the strategic framework that will revolutionize the way you approach scaling your business.


Join us as we explore actionable strategies specifically tailored for small and medium-sized businesses. Learn how to:


  • Dramatically increase your profits
  • Cost effective customer acquisition strategies
  • Simple client retention strategies
  • Acquiring and leveraging other peoples assets and business for rapid scale
  • And so much more...


If you are a business that wants to grow and frustrated then this works for ANY business, in ANY industry!


Your Host: Mark Vurnum, a seasoned business growth expert, will be your guide, providing practical insights, success stories, and step-by-step guidance for implementing these strategies. Having worked with over 7,000 business owners, Mark will guide you with a touch of fun and excitement, each episode will leave you inspired and equipped with the tools you need to take your business to the next level.


Don't miss out on this opportunity to learn how to double your business in just 90 days. Subscribe now to "The 90 Day Scaling System Podcast" and join the community of ambitious business owners who are ready to unlock their potential for rapid growth.


Remember, success is just one strategic move away. It's time to scale smarter!


Hosted on Acast. See acast.com/privacy for more information.