"9-1-1 Survival Guide" is a podcast hosted by Bret Batchelor that delves into all things related to the 9-1-1 industry. It serves as a platform to educate the public about the importance of 9-1-1 services, dispel misconceptions, and promote proper use. The podcast aims to empower 9-1-1 dispatchers to excel and thrive in their crucial role within the emergency response industry. Through sharing stories of successful responses and interviewing first responders, the podcast fosters community engagement and trust.
All content for 9-1-1 Survival Guide is the property of NCT9-1-1 and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
"9-1-1 Survival Guide" is a podcast hosted by Bret Batchelor that delves into all things related to the 9-1-1 industry. It serves as a platform to educate the public about the importance of 9-1-1 services, dispel misconceptions, and promote proper use. The podcast aims to empower 9-1-1 dispatchers to excel and thrive in their crucial role within the emergency response industry. Through sharing stories of successful responses and interviewing first responders, the podcast fosters community engagement and trust.
Chapter Ten: Callers Come in All Types — How to Handle (and Help) Them
9-1-1 Survival Guide
21 minutes 54 seconds
3 months ago
Chapter Ten: Callers Come in All Types — How to Handle (and Help) Them
Not every 9-1-1 call sounds the same. In this episode of 9-1-1 Survival Guide, host Bret Batchelor breaks down the different types of callers that 9-1-1 telecommunicators encounter—from the screamers to the whisperers, the over-explainers to the silent panickers. Bret offers practical tips for dispatchers on how to manage each call type effectively while staying calm and in control. Plus, this episode includes valuable guidance for the public on how to be a better caller when seconds count. Whether you're behind the headset or on the line, this one's packed with insight.
9-1-1 Survival Guide
"9-1-1 Survival Guide" is a podcast hosted by Bret Batchelor that delves into all things related to the 9-1-1 industry. It serves as a platform to educate the public about the importance of 9-1-1 services, dispel misconceptions, and promote proper use. The podcast aims to empower 9-1-1 dispatchers to excel and thrive in their crucial role within the emergency response industry. Through sharing stories of successful responses and interviewing first responders, the podcast fosters community engagement and trust.
