Explore the transformative journey of Mamee Double Decker (M) Sdn. Bhd. and its commitment to cultivating a culture of care within the organization. In this episode focusing on the theme of CARE, Zenes Kok, Chief People Officer and Wai Kee, Senior Manager, Human Capital at Mamee Double Decker (M) Sdn. Bhd. discuss innovative employee engagement strategies and the essence of genuine care in enhancing workplace satisfaction. Key insights include:- The importance of a strong feedback culture for employee engagement- Mamee's transformative care culture and its impact on employee well-being - How personal experiences shape the understanding of employee care Learn how Mamee's initiatives, such as outstanding employee feedback mechanisms and meaningful community engagement, are redefining what it means to prioritize people in your organization! Tune in to uncover actionable tips on implementing a care culture and ensuring that organizational practices align with employee needs.Connect with Zenas Kok on LinkedInhttps://www.linkedin.com/in/zenas-kok-39101797/Connect with Wai Kee Lai on LinkedInhttps://www.linkedin.com/in/wai-kee-lai-6bb86223/ Connect with our Founder Koo Lily on LinkedInhttps://www.linkedin.com/in/koolily/❗We are running complimentary training sessions this November, register your interest for mq20 Anniversary Learning Fest here! https://forms.gle/NG9DDmN5oHKrNx1b6About the host Koo Lily: Koo Lily founded mq Training two decades ago with a simple belief: transformation begins with people. With over 30 years of experience, she has worked with global enterprises, leading financial institutions, and industry giants across Oil & Gas, Retail, IT, Services, and Manufacturing—helping leaders grow, cultures strengthen, and organizations change in meaningful ways.Her approach combines Training, Coaching, and Consulting, delivering practical solutions that are relevant and aligned with business goals. Along the way, she has guided 500+ corporate clients and 15,000 leaders and professionals across Asia, always weaving in the values of Humanity, Empathy, Authenticity, Resilience, and Trust.As a Heart-Centred Speaker, Inner Change Advocate, and Leadership Coach, Lily draws on art, storytelling, and authentic presence to create experiences that move people. Her book, LEAD CHANGE HEART WAY, written during the pandemic, reflects her own journey of self-discovery and invites readers to embrace change through reflection and renewal.Today, she continues her mission through a unique HEART with ART approach—inviting others to walk alongside her in creating transformation that is both human and lasting.𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐭𝐨 𝐝𝐫𝐢𝐯𝐞 𝐫𝐞𝐚𝐥, 𝐬𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐥𝐞 𝐜𝐡𝐚𝐧𝐠𝐞 𝐟𝐮𝐞𝐥𝐞𝐝 𝐛𝐲 𝐇𝐄𝐀𝐑𝐓—𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐬𝐩𝐞𝐚𝐤𝐢𝐧𝐠, 𝐜𝐨𝐚𝐜𝐡𝐢𝐧𝐠, 𝐇E𝐀𝐑𝐓 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐭𝐢𝐚𝐥 𝐬𝐞𝐬𝐬𝐢𝐨𝐧𝐬, 𝐨𝐫 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠?Feel free to contact me or visit our socials✉ customerservice@mq.com.my 📞 +60 19-314 2188🌐 Websitehttps://www.koolily.net/About mq Training Coaching Consulting At mq Training, we believe that true transformation happens through people. We focus in helping organisations' people and culture development through:✔ Leadership Development – From self-mastery to leading teams and organizations✔ Establishing a Coaching Culture – Embedding coaching principles across all levels✔ Customer-Centric Culture – Shaping mindsets and behaviors across the organization, inside out✔ Leading Change – Fostering positivity and resilience in transformation✔ Effective Communication – Elevating clarity, influence, and engagementConnect with MQ Training Coaching Consultinghttps://linktr.ee/mqtrainingChapters:00:00 - Introduction to Employee Engagement05:03 - Mamee's Care Culture Explained10:01 - Creating Inclusive Experiences20:25 - Employee Feedback and Its Importance27:40 - The Impact of Care on Culture35:17 - Final Words and Tips for HR Leaders